Keeping our hospitals clean, preventing the spread of infection and putting patient safety first are nothing new to UMass Memorial. But under the new normal, you may be fearful about going to the doctor or hospital. Trust that we will keep you safe.
While we’re doing amazing work caring for COVID-19 patients, we also have strict safety measures in place for non-COVID-19 patients.
Don’t delay care! If you’re in pain, have an injury or think something is wrong with your health, call your doctor, or go to the Emergency Department or local urgent care. Not being seen could cause an increase in symptoms or further deteriorate your health.
We’ve implemented procedures to ensure the safety of our patients and caregivers. The hospital, outpatient areas, offices and operating rooms are safe places.
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- You’ll notice limited entrances allowing us to screen all patients and visitors who enter.
- Hand sanitizer is readily available throughout our buildings.
- Everyone at the hospital wears a mask.
- The layout of our waiting rooms and the check-in process have changed to maintain a safe distance between our patients and staff.
- We’re changing traffic patterns and are using signage similar to what you would see in grocery stores.
- Elevators can be used by all patients following social distancing instructions (max four people per elevator).
- To encourage touch-free processes, verbal consents may be done; preregistration is an option in some cases; and copayments can be paid over the phone when appropriate. Request prescription refills, schedule appointments and pay online using myChart, our patient website.
- Having surgery? Some pretesting will be done over the phone ahead of time to lessen the number of visits to the hospital.
- Before surgery, you will be tested for COVID-19.
- Having a baby? Our prenatal clinics are meeting the needs of all pregnant women. Pregnant women who have tested positive for COVID-19, or those who are under investigation for the virus, are cared for in a special area designed to meet their unique needs and separate them from other expecting moms.
- In our Maternity Center, we are screening labor support persons and testing all moms, and there are separate areas of the unit for women who do and do not have the virus.
- Learn more about how we are making every birth safe and special.
- COVID positive patients are not brought in for an in-person visit unless absolutely necessary. We’ve developed separate spaces and separate work flows to protect all patients and staff while positive patients are in our clinics.
- Our cleaning protocols have been enhanced during the pandemic to ensure that common areas, operating rooms, recovery areas and high-touch surfaces are cleaned more frequently.
We’re treating non-COVID related critical and urgent illnesses and have been since the pandemic began. These include traumas, liver transplants, cancer treatments and thousands of urgent outpatient visits. Thank you for trusting us with your care.
View our infographic.
Join the conversation. Do you have questions about safe care? Ask in the comments below, and we’ll try our best to answer them.